It does not work. Did you install the complete driver package? Thank you for your advice, but I’ve tried directly connecting the scanner to the computer already, many times. That being said, it is not at all flawless. If you have a question, please create a new topic by clicking here. If your printer has an automatic document feeder ADF , you can use it to scan multiple page documents at one time.

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Do not load photos in the ADF to prevent damage to the photos and the printer. Select an operating system and version to see available software for this product.

Contact HP Customer Support | HP® Customer Support

Please verify your product is powered on and connected, then try again in a few minutes. When you finish, click the Change button again to save it. Be the first to like this article. Ultimately the printer stopped working completely, so I had no other option to buy a new one. Worked like a charm!

This site in other languages x. Select your operating system and versionChange Detected operating system: I’ve repeated these instructions at least 20 times. I don’t see my operating system. No software or hl are available for this product with the selected operating system.

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Where can I get this file?

Javascript is disabled in this browser. Place the document or photo printed side down on the scanner glass, and then close the scanner lid. If you were able to resolved, please kindly post your solutions.

Problem with Scanning on HP Envy 4500 Series Printer after upgrading to Windows 10

I hl installing the full driver package when HP when I attempt this as well. In reply to jknowles0’s post on April 25, HP Download and Install Assistant.

By Sophie Luo — Last Updated: By continue using the website or clicking Close, you agree to our privacy policy and how we use cookies. How satisfied are you with this reply? I’ve tried these steps by both trying to install the printer as Wireless, and as a direct USB connection.

Is my Windows version bit or bit? HP has scanned your product but currently has no suggestions 400 driver updates. Mobile Panda Replied on January 1, Did this solve your problem?


We were unable to find any drivers for your product. It seems to be the same is happening on mine. This thread is locked.

As I understand you need information enby how to scan, Don’t worry as I’ll be glad to help, however, to provide an accurate resolution, I need a few more details: You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

This could bp up to 3 minutes, depending on your computer and connection speed.

HP Customer Support – Software and Driver Downloads

Make sure that you have highlighted the Software and Drivers tab on the left side, and then click the Go button. Europe, Middle East, Africa. Thank you for your patience.